Shipping Policy
Shipping Policy — Alilease
Last Updated: January 2026
Welcome to Alilease. This Shipping Policy explains how orders placed on alilease.com (the “Website”) are processed, shipped, delivered, and tracked. By placing an order, you acknowledge and agree to the shipping terms outlined below.
This policy applies to all products sold through the Website, including but not limited to Boho Vibes collections, Casual Dresses, Shoes, and related accessories.
Our goal is to provide reliable, transparent, and timely shipping services that give customers peace of mind from checkout to delivery.
1. General Shipping Overview
Shipping Location Coverage: Alilease currently ships to physical residential and commercial addresses within the United States. P.O. Boxes may be accepted on a case-by-case basis depending on courier restrictions and package dimensions.
Delivery Services & Tracking: We partner with trusted carriers to ensure quality delivery service and end-to-end shipment tracking. Orders may ship through one or more of the following national carriers:
- USPS
- UPS
- FedEx
All shipments include a tracking number that is sent to the customer once the order has been processed and shipped. Tracking may take several hours to activate within the carrier’s system.
2. Order Processing (“Handling Time”)
Handling Time: 1 business day
Order Cut-Off Time: 5:00 PM Eastern Standard Time (EST)
Business Days: Monday – Friday (excluding federal holidays)
Orders placed before the cut-off time are processed the same business day. Orders placed after the cut-off time, on weekends, or on holidays will begin processing on the next applicable business day.
3. Shipping & Transit Times
Typical U.S. delivery timeframe:
| Transit Time | Estimated Duration |
|---|---|
| Standard Ground Shipping | 2 – 6 business days |
Shipping times exclude handling time.
4. Shipping Costs & Fees
| Shipping Method | Cost |
|---|---|
| Standard Shipping | $6.99 Flat Rate |
No additional fuel charges or residential fees apply beyond the flat rate displayed at checkout. Taxes, if applicable, may be calculated during checkout based on regional requirements.
5. Delivery Schedules & Dispatch Operations
| Operation | Schedule |
|---|---|
| Order Processing | Monday – Friday |
| Order Fulfillment | Monday – Friday |
| Carrier Pickups | Monday – Friday |
| Customer Support | Monday – Saturday, 8:00 AM – 7:00 PM (EST) |
While processing and carrier hand-offs occur on weekdays, customers may receive deliveries on weekends depending on carrier capabilities.
6. Order Cut-Off Time Explanation
The 5:00 PM EST cut-off time ensures orders received before this point enter the processing queue for the same business day.
Example:
Order Placed: Tuesday @ 3:45 PM EST → Ships same day
Order Placed: Tuesday @ 6:30 PM EST → Ships Wednesday
7. Tracking Information & Notifications
Customers receive a notification email once their order has shipped. Tracking status may take several hours to update depending on carrier scanning schedules. Notifications may include carrier, tracking number, tracking URL, and ship date.
8. Delivery Issues & Address Accuracy
Customers are responsible for ensuring accurate and complete shipping information. Alilease is not responsible for delivery delays, returns, or losses caused by incorrect addresses, unsecured environments, refusal of delivery, or carrier access issues. Re-shipment fees may apply to returned packages.
9. Carrier Delays & External Factors
External conditions such as weather, capacity issues, labor disruptions, or holidays may affect delivery timelines. Delays due to such conditions are not eligible for refunds or fee reimbursement.
10. Failed Delivery, Lost Mail & Stolen Packages
If tracking indicates delivery but the package cannot be located, customers should investigate locally, contact the carrier, and contact Alilease Support for assistance. Resolution depends on carrier investigation policies.
11. Order Cancellation Requests
Cancellation requests must be submitted before fulfillment begins. Due to fast processing, cancellations are not guaranteed. Contact support at support@alilease.com.
12. Multiple-Item Orders
Multi-item orders may ship separately depending on inventory distribution. Tracking will be provided for each package.
13. Refused or Undeliverable Packages
Returned, refused, or undeliverable parcels may incur additional fees for re-shipment or handling. Case-by-case resolution applies.
14. Holiday & Peak Season Shipping
Carrier volume during major retail seasons may extend transit times. Seasonal windows include Black Friday through New Year, Mother’s Day, and Back-to-School.
15. Shipping Restrictions
Restrictions may apply to hazardous goods, flammable materials, or restricted materials based on state and carrier policy.
16. APO/FPO/DPO Military Shipping
Alilease does not currently guarantee delivery to APO, FPO, or DPO military addresses.
17. Customer Support & Communication Channels
Email: support@alilease.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
18. Changes to the Shipping Policy
Alilease reserves the right to update this Shipping Policy at any time to reflect operational or carrier changes.
19. Summary of Key Timelines
| Category | Duration |
|---|---|
| Handling Time | 1 Business Day |
| Transit Time | 2 – 6 Business Days |
| Total Delivery Timeframe | 3 – 7 Business Days |
| Cut-Off Time | 5:00 PM EST (Mon–Fri) |
| Customer Support | Mon–Sat, 8:00 AM – 7:00 PM EST |
20. Summary of Key Costs
| Category | Cost |
|---|---|
| Flat Rate Shipping | $6.99 |
| Tracking | Included |
| Re-Delivery Fees | Case-by-case |
| Taxes | Calculated at checkout |
Alilease is committed to delivering a clear, dependable, and customer-friendly shipping experience. Through fast handling times, transparent flat-rate fees, and reliable U.S. carrier networks, we aim to ensure your Boho-inspired fashion essentials arrive quickly and safely.
For questions relating to this Shipping Policy or your order, please contact:
Email: support@alilease.com
