Return & Refund Policy
Return & Refund Policy — Alilease
Last Updated: January 2026
Thank you for shopping with Alilease. We want you to feel confident and satisfied with every purchase. This Return & Refund Policy explains how returns, exchanges, and refunds work for orders placed on alilease.com.
By placing an order, you acknowledge and agree to the terms below.
1. Return Window & Eligibility
Customers may return qualifying items within 60 days of the delivery date.
To be eligible for a return, items must:
- Be unused, unwashed, and unworn
- Be in original condition with original packaging (if applicable)
- Have no signs of damage, stains, odors, or alterations
- Include all accessories, tags, and components originally shipped
Certain items may be non-returnable for hygiene and safety reasons (e.g., intimate wear). Any such restrictions will be disclosed on the product page when applicable.
2. Return Shipping Fees
Returns are accepted with no fees. Customers will not be charged restocking fees or processing fees for returns that meet eligibility criteria.
3. Refund Processing Timeframe
Once a returned item is received and inspected, refunds will be issued within 10 days to the original payment method. Refund approval times may vary based on the condition of the returned items.
Processing times may vary depending on the customer’s financial institution.
4. Exchanges
Customers who prefer an exchange instead of a refund may contact support to request available size or product options. Exchange availability depends on current inventory levels.
5. How to Initiate a Return
To initiate a return, customers must contact:
Email: support@alilease.com
Please include:
- Order number
- Item(s) being returned
- Reason for return
- Photos (if item is defective or incorrect)
Once approved, customers will receive return instructions and labels as applicable.
6. Incorrect, Damaged, or Defective Items
If you receive a product that is: Incorrect, Damaged, or Defective, you must notify customer support within 7 days of delivery with order details and supporting photos. Alilease will arrange a replacement or refund at no cost.
7. Non-Returnable Items
To maintain product hygiene and safety standards, items such as undergarments and intimate apparel may not be eligible for return unless defective.
8. Order Cancellations
Orders may be canceled free of charge if the cancellation request is submitted before order fulfillment begins. Once an order is shipped, cancellation is no longer possible and the return policy applies.
9. Late or Missing Refunds
If a refund appears delayed, customers should verify:
- Their original payment account
- Bank or credit card processing windows
- Confirmation emails from Alilease
For unresolved issues, contact: support@alilease.com
10. Customer Responsibilities
Customers are responsible for providing accurate return shipping information, following return instructions, and ensuring items are properly packaged to prevent damage during transit.
11. Policy Updates
Alilease reserves the right to update or modify this policy without prior notice. Any revisions become effective upon posting to the Website.
Summary of Key Terms
| Return Window | 60 Days from Delivery |
| Refund Processing | Within 10 Days |
| Return Fees | No Fees |
| Refund Method | Original Payment Method |
| Damaged/Incorrect Claims | Report within 7 Days |
| Exchanges | Based on Availability |
Support Contact
For questions or return requests, please contact:
Email: support@alilease.com
