Return & Refund Policy

Our Return Commitment

Alilease offers a 60-day return period from delivery for eligible purchases. Customers who wish to return an item should contact our support team within 60 days of receiving the order so that the return request can be reviewed and the appropriate return instructions can be provided.

We aim to keep the process clear and straightforward. Returned products should be in appropriate condition for resale and should include the original accessories, packaging, tags, or other components supplied with the order whenever applicable.

Items Eligible for Return

To qualify for a return, an item should be returned in a condition that allows Alilease to reasonably inspect and evaluate the product. This helps ensure that returned merchandise can be properly reviewed before a refund is issued.

• The return request must be submitted within 60 days from delivery.
• Damaged, defective, or incorrect items should be reported within 7 days of delivery.
• The item should be unused or in an appropriate condition for return.
• The product should not show excessive wear, damage, stains, or alterations.
• Original tags should remain attached when the item was supplied with tags.
• Original packaging and included accessories should be returned when applicable.
• The item must correspond to the product originally purchased from Alilease.

For accessories such as belts, shoulder bags, and sunglasses, customers should take particular care to prevent scratches, marks, stains, deformation, or other avoidable damage while deciding whether an item will be returned.

Summary of Key Terms

The following table summarizes the standard terms and timeframes associated with Alilease's return and refund process.

The 10-day refund timeframe refers to Alilease's internal refund processing window. Once the refund has been issued, the time required for your payment provider or financial institution to post the funds back to your account may vary.

How to Request a Return

Please contact Alilease customer support before sending any product back. This allows our team to identify the order, confirm that the request falls within the return period, and provide the appropriate return instructions.

Please do not send an unsolicited return to the business address without first contacting customer support. A return may require specific handling instructions to ensure that it can be properly identified and processed.

Packaging & Return Condition

Customers are encouraged to package returned merchandise securely to reduce the risk of damage during transportation. Products should be protected from moisture, crushing, scratching, and other avoidable conditions while in transit.

When returning a shoulder bag, please ensure that the bag is appropriately protected so that its structure and surface are not unnecessarily damaged. Belts should be packaged to prevent unnecessary bending or surface damage, while sunglasses should be protected against scratches and impact.

Refund Processing

Once an eligible returned item has been received and reviewed, Alilease will process the applicable refund when the return meets the requirements of this policy.

Approved refunds are processed within 10 days after the applicable return review. Refunds are issued to the original payment method used for the purchase whenever the payment system permits.

After Alilease processes the refund, the time required for the funds to appear in the customer's account can depend on the payment provider, card issuer, bank, or other financial institution.

Return Fees

Alilease does not charge a return processing fee or restocking fee for eligible returns. Our objective is to make the return process transparent and straightforward.

Any specific shipping arrangements associated with an approved return will be communicated by our support team when the return request is reviewed. Customers should follow the return instructions provided for their specific order rather than sending merchandise to an address that has not been confirmed for the return.

Items That May Not Qualify

A return may not be approved if the merchandise does not satisfy the applicable return conditions. Examples include products that have been significantly used, intentionally altered, damaged after delivery, or returned with missing components where those components were part of the original purchase.

Returns submitted after the 60-day return window may also be ineligible. Customers should therefore contact Alilease as soon as possible if they determine that a purchase needs to be returned.

If an item arrives damaged, defective, incorrect, or otherwise different from what was ordered, please report the issue within 7 days of delivery. This allows our team to review the issue based on the circumstances of the order.

Order Problems & Product Issues

We recommend inspecting your order immediately after delivery. If you receive an incorrect item, a damaged product, or an order that appears incomplete, please notify Alilease customer support within 7 days of delivery.

Photographs may be requested when they are useful for documenting product condition, packaging damage, or an incorrect shipment. Providing clear information can help our team evaluate the situation and determine the appropriate resolution promptly.

Please retain the original packaging when there is a delivery or product issue, as it may contain information that assists with reviewing the matter.

Exchanges & Alternative Items

If you would prefer a different product, size, style, or item rather than a refund, please contact our support team before returning the original merchandise.

Exchange availability is strictly based on product availability and the specific circumstances of the order. Our support team can review the request and explain the available replacement options.

Customers should not send an item back for an exchange without first receiving return instructions from Alilease.

Important Refund Information

Refund eligibility is determined after the returned product has been received and reviewed. A refund may be adjusted or declined when the returned merchandise does not satisfy the conditions described in this policy.

Alilease does not charge a separate refund processing fee or restocking fee for approved returns. The refund amount is based on the eligible purchase amount associated with the approved return.

Once a refund has been processed by Alilease, the posting time is outside our direct control and may depend on the original payment provider or financial institution.

Before Sending a Return

• Confirm that your return request is within the 60-day return window from delivery.
• Report any damaged or incorrect items within 7 days of delivery.
• Contact Alilease before sending the product back.
• Provide your order number and accurate product information.
• Follow the return instructions provided by our support team.
• Package the merchandise carefully to reduce the risk of transportation damage.
• Include applicable original accessories, tags, and packaging when available.
• Keep relevant shipment information until the return has been completed.

Following these steps helps reduce unnecessary delays and allows Alilease to process eligible returns as efficiently as possible.

Questions About Your Return?

For questions or return requests, eligibility confirmation, refund status, damaged merchandise, or an incorrect order, our customer support team is available to assist you.

When contacting us regarding a specific purchase, please include your order number whenever possible. This allows our team to locate the relevant order and provide more accurate assistance.

Changes to This Policy

Alilease may update this Return & Refund Policy when necessary to reflect changes to our products, return procedures, customer support operations, or other business practices.

The current version published on our website will apply to applicable purchases and return requests. Customers are encouraged to review the policy when initiating a return so that they have the most current information about eligibility, timelines, and refund procedures.